Get Prepped Today does not offer any returns, refunds or warranty on any of the items it sells, however if there is ever any problem please email us at hello@getpreppedtoday.ca so we can try and help you and/or point you in the right direction. 

 

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Service for freeze dryers:

If you need service simply call Blue Alpine. They are happy to help.  If they have made a poor machine they will own their mistake. 

 

Blue Alpine
80 East Industrial Park Rd,
Saint Anthony, ID, 83445,
United States
ph: 208-607-1722
email: contact@bluealpinefreezedryers.com

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What is the warranty on the freeze dryers?

Canadian Limited Warranty:​

Blue Alpine provides warranty service to Canada but it is done by a service tech. They will not be shipping the units back to their facility.  

 

One-Year Warranty:​

• Full One-Year Warranty only includes the U.S. continental 48 states.

• Warranty Period: 12 months of use from the ship date. If the unit needs to be shipped back to the facility for maintenance this time will be added to the warranty. This means that the warranty covers 12 months of use. Down time is not included.  

• Blue Alpine is responsible for: Repair or, at our option, replace any part of this freeze dryer and/or vacuum pump which proves to be defective in workmanship or material.

• Consumer is responsible for: There may be small things that can be replaced by the user, like a hose or a vacuum pump, but for the most part if something is defective Blue Alpine will either ship it back to their facility or have a service tech come to your home and repair it. 

 

Limited 3-Year Warranty Period:

For the second and third year from the original ship date.

 

Blue Alpine is responsible for:

Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.

 

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Normal Responsibilities of the Consumer:

This is a scientific process and an expensive machine. Please learn everything you can about how the process works. It would be ridiculous to buy a car without knowing how to drive. 

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This warranty applies only to freeze dryers used in clean environments and when operated in accordance with Blue Alpine instructions.

 

The consumer is responsible for the following items:

1. Proper use of the appliance in accordance with the instructions provided with the product.

2. Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.

3. Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.

4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 95°F (35°C) or below 35° F (2°C).

5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.

6. Properly maintaining and operating the freeze dryer and vacuum pump. Changing the oil is important and the pump is much like a car  engine. The more often you change the oil the longer it will last. 

7. Ensuring freeze-dried food, or other freeze-dried material, are completely dry prior to packaging.

8. Ensuring proper, durable containers are used. Containers, once sealed, must not allow water or air to penetrate them.

9. Ensuring sufficient/proper, fresh oxygen absorbers are included in the sealed container with the freeze dried material. They must not have expired or been exposed to the air prematurely for too long of a time.

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NOTE: The quality of food processed in the machine can vary widely and change depending on even the smallest change in cycle parameters. Because of this, Blue Alpine and Get Prepped Today, accept no responsibility for the quality of freeze-dried food or freeze-dried materials; nor do we accept responsibility for the packaging of the food or other freeze-dried material. 

 

What voids the freeze dryer warranty?
Exclusions:

1. Any modifications or add-on after-market accessories will void the warranty in its entirety.

2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.

3. The warranty does not cover flooding, fire, wind or other damage caused by natural events. 

4. Damages caused by services performed by persons other than authorized by Blue Alpine.

5. Parts that don't meet the machine's original specs. 

6. External causes such as abuse, misuse, inadequate power supply, or acts of God.

7. Products with original serial numbers that have been removed or altered and cannot be readily determined.

8. Using an extension cord instead of direct line connection to available power supply. This will ruin the motors. 

9. Claims for personal injuries, incidental or consequential damages, or economic loss (profit or revenue), however caused.

10. If you are not the original owner of the freeze dryer, the warranty no longer applies.

11. Plugging the unit in to 220 voltage will void the warranty.  Note: This has happened before that is why it is in here. 

12. Failure to return components to Blue Alpine when requested to return them may result in voided warranty.

13. No returns, service, or refunds will be provided for "noisy" or "loud" machines. Freeze dryers are inherently louder than an average home appliance. 

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